We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be:
In the same condition that you received it
Unworn or unused
With tags attached
In its original packaging
Accompanied by the receipt or proof of purchase
To start a return, please contact us at info@hyloswellness.com.
If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
For any return-related questions, you can always contact us at info@hyloswellness.com.
Please inspect your order upon arrival and contact us immediately if:
The item is defective
The item is damaged
You received the wrong item
We will evaluate the issue and make it right as quickly as possible.
Certain items cannot be returned, including:
Perishable goods (such as food, flowers, or plants)
Custom or personalized products
Personal care goods (such as beauty products)
Hazardous materials, flammable liquids, or gases
We also do not accept returns on:
Sale items
Gift cards
If you have questions about your specific item, please contact us.
The fastest way to ensure you get what you want is to return the item you have. Once your return is accepted, you can place a new order for the replacement item.
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
The item must be:
In the same condition as received
Unworn or unused
With tags
In original packaging
With proof of purchase
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved:
You will be automatically refunded to your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at info@hyloswellness.com.
We stand behind the quality of our products. If you are not completely satisfied with your purchase, you may request a return within 7 days of receiving your order, subject to our return eligibility conditions listed above.
Your satisfaction is our priority.